How Global App Testing Bolsters Dialogue’s Telemedicine Revolution
"You can count on GAT to cover your suite of tests. They made everything more predictable during each sprint."
Based in Canada, Dialogue is reshaping the telemedicine landscape. With a mission to enhance healthcare accessibility, they offer a platform that enables patients to video chat with medical professionals. Their suite includes mobile and web apps for patients, as well as a comprehensive platform for healthcare professionals. Rapid growth is propelling them forward, but not without challenges.
As Dialogue transitioned from a budding startup to a major telemedicine player, their software needs diversified. Their in-house QA manager and engineers grappled with balancing software engineering and application testing. This led to unpredictable development sprints and less-than-optimal "bug bashes" where the entire company would test the software in an ad-hoc manner. A critical incident where their core video chat feature malfunctioned was the final straw. It was a wakeup call: a more robust QA process was essential.
Dialogue’s partnership with Global App Testing (GAT) brought several key benefits:
Scaled-Up Testing: Dialogue could now simulate environments with multiple patients and professionals interacting simultaneously.
Consistent Testing Sprints: Thanks to GAT’s global tester crowd, Dialogue now experiences predictable 48-hour QA turnarounds.
Efficient Test Case Execution: Regression tests, vital before any new release, are now efficiently handled by GAT.
Enhanced product reliability: With GAT, Dialogue widened its testing scope, ensuring no flawed product advances to production.
Reduced Active Bugs: Previously plagued by numerous P2 bugs (bugs which should be resolved before the release is made), active issues now consistently remain under ten.
Restored Confidence: Armed with a robust quality testing framework, Dialogue feels secure, confident that significant disruptions are a thing of the past.
Global App Testing has proven invaluable to Dialogue, reinforcing their commitment to deliver flawless telemedicine experiences to their users.